Pellet stove service in Greenwich, CT

Pellet Stove Repair

Auger jams, worn igniters, and a failing exhaust blower are the most common reasons a pellet stove stops running the way it should, and we diagnose and fix them directly.

  • CSIA-Trained Technicians
  • 10+ Years in Fairfield County
  • Written Parts-and-Labor Warranty
Technician with the side panel removed from a pellet stove, inspecting the auger and burn pot mechanism

Augers, igniters, gaskets and blowers

Common Pellet Stove Repairs

An auger motor feeds pellets from the hopper into the burn pot at a set rate, and it's one of the most common points of failure. Sawdust and fine pellet debris can jam the auger shaft, and the motor itself wears out after years of daily winter cycling. A stove that runs low, sputters, or shuts off mid-cycle often traces back to an auger that isn't feeding pellets consistently rather than a problem with the fire itself.

The igniter is a small electric heating element that lights the pellets at startup, and it degrades a little with every ignition cycle, the same way any heating element eventually wears thin. A stove that won't light on its own, or needs several attempts before it catches, usually points to an igniter nearing the end of its life rather than anything wrong with the pellets or the fuel feed.

Door and hopper gaskets seal the firebox and fuel supply so the stove's combustion air stays at the calibrated level the manufacturer set. A worn, cracked, or compressed gasket lets in extra air the system wasn't tuned for, and that shows up as poor combustion, a smoky smell in the room, or error codes on units with sensors that monitor draft and airflow.

The exhaust blower drives the whole system's draft, pulling combustion gases out through the vent pipe and drawing fresh air in to feed the fire. A blower coated in ash and fine dust, or one with a failing motor, weakens that draft and can trigger safety shutdowns or let smoke spill back into the room. Annual cleaning, clearing the burn pot, exhaust passages, and vent pipe of built-up ash and creosote, is what keeps a pellet stove running the way it did when it was new, and it's worth scheduling before each heating season rather than waiting for a problem to show up. A full chimney inspection is worth adding if your pellet stove ties into an existing masonry flue rather than a dedicated vent pipe. Gas fireplaces run on an entirely different fuel and ignition system, serviced separately under gas fireplace repair.

Backed In Writing 100% Satisfaction Guarantee

Parts, cleaning and diagnostics

What a Pellet Stove Repair Covers

  • Auger Motor and Feed Repair

    Jammed or worn augers get cleared and repaired so pellets feed into the burn pot at a steady, consistent rate.

  • Igniter Replacement

    A worn igniter that won't light the pellets reliably gets swapped for a new one, restoring consistent startup.

  • Gasket Replacement

    Worn door and hopper gaskets get replaced to keep combustion air at the level the stove was calibrated for.

  • Exhaust Blower Cleaning and Repair

    Ash-coated or failing exhaust blowers get cleaned or repaired to restore proper draft and stop smoke from spilling back into the room.

  • Annual Deep Cleaning

    Burn pot, exhaust passages, and vent pipe get cleared of ash and creosote buildup before each heating season, the pellet-stove equivalent of an annual sweep.

  • Control Board and Sensor Diagnosis

    Error codes and shutdown faults get traced to their actual cause, whether that's a sensor, the control board, or one of the mechanical parts feeding it bad readings.

  • 10+ Years

    sweeping and repairing Fairfield County chimneys

  • 100%

    satisfaction guarantee on workmanship

  • 7 Days

    a week, with extended hours through heating season

  • CSIA

    trained chimney technicians

Diagnostic, repair and test run

How a Pellet Stove Repair Visit Works

Five steps, from the first description of the fault through to a photo-documented repair backed in writing.

  1. 01

    Describe What It's Doing

    A stove that won't light, runs low, shuts off mid-cycle, or throws an error code all point toward different parts, so tell us what you're seeing.

  2. 02

    On-Site Diagnostic

    A technician tests the auger, igniter, gaskets, and exhaust blower in person to find the actual cause.

  3. 03

    Written Repair Plan

    You get a clear explanation of what's worn or failed and what it takes to fix it before any parts are ordered.

  4. 04

    Repair and Test Run

    Once the repair is made, the stove gets run through a full cycle to confirm it ignites, feeds, and exhausts correctly.

  5. 05

    Photo Report and Warranty

    You get a photo-documented summary of the repair, backed by our written parts-and-labor warranty.

Burn pots, blowers and control boards

Recent Pellet Stove Repairs

Close-up of a technician's hands cleaning ash and debris from a pellet stove burn pot
Ash and debris cleared out of the burn pot by hand.
Pellet stove exhaust blower caked in ash before cleaning shown beside the same blower clean after service
An exhaust blower caked in ash, and the same blower after service.
Technician using a diagnostic tool to check a pellet stove control board and sensors
Tracing an error code back to the control board and its sensors.

Shutoffs, smells and startup faults

Pellet stove questions we hear most

Why does my pellet stove keep shutting off?
Auto shutoffs are usually the stove's safety sensors reacting to a real problem, weak draft from a dirty exhaust blower, a jammed auger, or a worn door gasket letting in too much air, and diagnosing which one takes an in-person look.
How often does a pellet stove need to be cleaned?
An annual deep cleaning before heating season is standard, clearing the burn pot, exhaust passages, and vent pipe of ash and creosote, though a stove run daily through the winter can benefit from a mid-season check too.
Why won't my pellet stove ignite?
A worn igniter is the most common cause of unreliable startup, since that heating element weakens gradually with every cycle, though a jammed auger keeping pellets from reaching the burn pot can look similar.
Is it normal for a pellet stove to smell smoky?
Some smell during startup or shutdown is normal, but a persistent smoky smell during operation usually points to a worn door gasket letting in extra air or a draft problem from the exhaust blower, and it's worth having checked.
Can pellet stove repairs be done same day?
Simpler fixes like a gasket replacement or auger clearing can often be handled in one visit, while parts like an igniter or control board may need ordering depending on the model, which we'll tell you after the diagnostic.
What is the average cost to fix a fireplace?
For a pellet stove specifically, cost depends on which part has failed, a gasket or igniter is a smaller repair than a control board or blower motor, so we diagnose the unit first and give a free, upfront quote before any work begins.

Booking the heating season now

Pellet Stove Acting Up?

Tell us what it's doing, won't light, shuts off, smells smoky, or anything else, and we'll get a technician out to find the actual cause.

Service Area

Serving Greenwich

Local Chimney Services provides fast, same-day garage door repair, installation, and service across Greenwich and the surrounding Orange County communities. Licensed, bonded, and insured, with technicians who call ahead.

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